Return & Refund Policy
Effective Date: 01/05/2026
If you receive a damaged, defective, or incorrect item, please notify us immediately. Do not return any part without contacting us first, as unauthorized returns may not be accepted.
1. Return Period & Eligibility
- Items can be returned within 15 days of delivery (based on tracking confirmation).
- Returned items may take up to 25 days to reach our fulfillment center.
- Once received, refunds are processed within 7 business days.
- Items sold as part of a set cannot be returned individually.
- Products returned in damaged or used condition may not qualify for a refund or exchange.
2. Return Process & Shipping
- After your return request is approved, you will receive an email from Auto Zone Express with return instructions.
- Ensure the item is shipped before the deadline mentioned in the email.
- Depending on the case:
- A return shipping label may be provided, or
- You may need to arrange shipping via a courier service.
- Shipping Responsibility:
- We cover return shipping if the item is damaged, defective, or incorrect.
- Customers cover return shipping for change of mind or wrong order cases.
- Always use a trackable shipping service and share tracking details with us.
3. Return Address & Refunds
- The return address will be provided after your request is approved (via RMA instructions).
- Returns must be shipped within the specified timeline, or the request may be closed.
- Refunds will be issued to the original payment method.
4. Defective or Incorrect Parts
- If a part is found defective:
- We will first attempt a replacement,
- If unavailable, a full refund will be issued.
- Items must be returned within the warranty period to qualify.
5. Restocking Fees & Non-Refundable Charges
- Returns due to customer reasons (wrong part ordered / no longer needed):
- A 30% restocking fee may apply
- Original shipping charges are non-refundable
- Return shipping costs are non-refundable in all cases
6. Important Notes
- Please consult a mechanic or expert before ordering to ensure correct part selection.
- Items returned after the warranty period are not eligible for refunds.
- We do not cover installation or operating costs under any circumstances.
